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Diligence Digital
20 Wellington Square
Hastings
TN34 1PB

Mission Directives

  1. Build on Evidence, design with direction
  2. We are diligent about detail
  3. We believe every project or website should be our best ever
  4. We know that transparency and communications are key
  5. We rely on proactive management and organisation at every level
  6. We provide dependable support for all

Mission Statement

Our core beliefs evolved as the company grew. We distilled them down and formed our Mission Statement.

Build on evidence, design with direction

At Diligence Digital we believe that our meticulous research and analysis gives us the edge over most traditional design agencies. We don’t simply create great-looking websites, we research what works and what doesn’t. We draw together data from scientific studies, industry experts, customer surveys, polls and analytics. We combine it all with our own expertise, inject our creativity and roll out websites that can stand on their own two feet in any industry.

All our design choices can be backed up by evidence, not just opinion. And we don’t stop there, all successful websites need ongoing tweaking to improve conversion rates, increase customer retention and ultimately raise that bottom line figure.

We are diligent about detail

Detail matters. One small detail can make the difference between success and failure.

Making signup optional, improving an error message, clearer labelling on forms. These are all examples of small details that have made big, big differences to websites - doubling conversion rates, increasing turnover by $300million and saving $250,000 per year to be precise (We’ll let you guess which was which).

We believe that every project commissioned should be a best ever

The site that caught your eye in our portfolio? We want to make your website even better than that. Web design is a constantly changing industry and we are always picking up new skills and improving existing ones. That's why we believe every new website or digital project we produce should be our best yet.

We know that transparency and communication are key

At Diligence we pride ourselves on how we communicate with our clients. We've proven that a regular flow of information back and forth provides the best stimulus for creativity. What's more, it engenders a complete understanding of the project's requirements allowing for the best possible solutions to be developed.

We use telephones, emails, Skype, instant messaging, screen sharing, conference calls, texts and good old-fashioned face-to-face meetings where possible, all underpinned by our custom-built project-management software. It all helps to ensure that our clients are up to speed with the progress of their projects and that we're always aware of any change in requirements.

We rely on proactive management and organisation at every level

We have been managing digital projects for more than 15 years. We know that some run more smoothly than others, that’s just the way it is. But we make sure that each and every project delivers on its agreed requirements, whatever it takes.

Our project management skills mean we can spot problems before they arise and find a solution to almost any issue with minimal fuss.

We have even developed our own project management software to make sure our entire team has all the necessary information at their fingertips when they're working on your project.

We provide dependable support for all our clients

We provide support and maintenance for million-pound-turnover eCommerce websites, charities and national companies.

Our service-level agreement (SLA) guarantees an efficient response to critical issues even outside of office hours and our lightening-quick approach to resolving issues means your website will be back in full operation in next-to no time.

We know how critical your website is to your business so we've developed our own support ticket system to make sure we can handle any issues efficiently, no matter how big or small.

Mark Stephenson - Purodiol Ltd

I am writing to recommend the services of Diligence Digital and their CMS product. I’ve been using their services for a while now, and cannot speak highly enough of their team and product. Jenna has been my point of contact, and she has surpassed my expectations. She replies promptly to emails and has ensured that the service is catered to our needs. I am pleased to recommend the services of Diligence Digital and their CMS product. If you have any questions, feel free to contact me.

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A few of the lovely clients we work with